Refund policy
Return & Refund Policy
Returns & Refunds
At Anabolic Multiverse, we are a small independent apparel brand operating with limited production volumes and competitive pricing. To keep our products affordable and continue creating unique designs for our community, all sales are considered final.
We do not accept returns, exchanges, or refunds for:
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Incorrect size selection
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Change of mind
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Preference regarding fit, style, or color
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Accidental orders
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Orders placed with incorrect shipping information provided by the customer
We provide detailed size guides for all apparel products, and our sizing follows standard North American apparel sizing used by most major clothing brands. It is the customer's responsibility to review the size guide and select the appropriate size before placing an order.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
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You receive the wrong item
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Your item arrives severely damaged
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Your item contains a significant manufacturing defect
To submit a claim, please email anabolicmultiverse@gmail.com within 7 days of receiving your order and include:
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Your order number
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A detailed description of the issue
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Clear photos showing the problem
Anabolic Multiverse reserves the right to determine whether a replacement, store credit, partial refund, full refund, or no compensation will be offered based on the circumstances.
Exceptions / Non-Returnable Items
The following items are not eligible for returns, exchanges, or refunds:
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Sale or discounted items
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Gift cards
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Limited edition or discontinued products
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Personalized or custom-made products
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Special-order products
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Personal care products
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Perishable goods
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Hazardous materials, flammable liquids, or gases
If you have questions regarding a specific item before placing an order, please contact us at anabolicmultiverse@gmail.com.
Return Procedure (Authorized Exceptions Only)
In rare situations where Anabolic Multiverse authorizes a return, the customer must:
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Securely package the item.
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Bring the package to their nearest Canada Post location.
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Ship the package to:
Anabolic Multiverse
1243 Boulevard Pie-XI Nord, Suite 3
Québec, Québec G3J 0J5
Canada
Unless otherwise approved by Anabolic Multiverse, the customer is responsible for all return shipping costs.
Any original shipping fees paid at checkout are non-refundable.
Items returned without prior authorization will not be accepted.
Exchanges
As a general policy, we do not offer exchanges.
If an exchange is exceptionally approved by Anabolic Multiverse, the customer may be required to return the original item at their own expense before a replacement item is shipped.
The fastest way to obtain a different product is generally to place a new order, subject to product availability.
Refund Evaluation
If a return or refund request is exceptionally approved, the returned item must first be received and inspected by Anabolic Multiverse.
Once the inspection has been completed, we will notify you whether your request has been approved or denied.
If approved, refunds will be issued to the original payment method used during checkout. Please allow up to 10 business days for processing after approval. Additional processing times may apply depending on your financial institution or payment provider.
If more than 15 business days have passed since your refund was approved, please contact anabolicmultiverse@gmail.com.
European Union 14-Day Cooling-Off Period
For orders shipped to countries within the European Union, customers may have additional rights under applicable consumer protection laws.
Where required by law, customers residing in the European Union may cancel or return their order within 14 days of receiving the merchandise without providing a reason.
To be eligible, the item must be:
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Unworn and unused
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In its original condition
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With all tags attached
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In its original packaging
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Accompanied by proof of purchase
The customer remains responsible for return shipping costs unless otherwise required by applicable law.
Contact Information
For any questions regarding returns, damaged items, or refund requests, please contact:
Anabolic Multiverse reserves the right to refuse any return, exchange, or refund request that does not comply with the terms outlined in this policy.